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Ticket Details

Ticket # HD-57174

Employee: Samantha

Department: Billing

Category: Network

Priority: High

Status:

Description:

While logging on for my day's work, i noticed i can not connect to the VPN. Due to that, I am not able to access commonly used company resources.

Created: 2026-06-17 15:10:40

Technician Notes

2026-06-17 15:14:34

Status changed to: Closed

2026-06-17 15:14:20

Verified users internet connectivity. After gathering the error message information from the users VPN logs I reset the VPN connection, had the user re-log in to the VPN and connectivity was resumed. Ticket closed.

2026-06-17 15:10:58

Status changed to: In Progress